About ESP

Delivering world-class tailored IT support

ESP provides flexible IT support services worldwide, tailored to maximise efficiency and effectiveness across diverse industries.

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Flexibility at our core

ESP Global Services provides IT support services to companies worldwide, whether that’s day-to-day support via a team of on-site technicians or through our global teams of responsive field service technicians. We understand how to maximise efficiency and effectiveness across a wide range of industries by delivering turnkey services from end-user contact through to resolution.

Through our global IT help desk, strategically located across regional service hubs around the world, ESP provides 24/7 multilingual support services fortified by ISO and ITIL 4 service management practices.

Offering remote, hybrid, or outsourced support, we can help your organisation deliver world-class service. From flexible IT help desk services, field or on-site support, IT experts to manage IT projects or hardware lifecycles, ESP delivers the support you need, when you need it, wherever you are.

ESP Services and Innovations

ESP provides end-to-end IT service and support, from our 24/7 multilingual IT Service Desk to onsite and field services delivered by trained and badged support technicians; from supply and warehousing of hardware, to hardware audits and project management.

IT SERVICE DESKS

Our 24/7 global IT service desks enable your business to move from reactive service to a proactive resolution-based engagement.

MULTILINGUAL SUPPORT

Multilingual capability across a number of different channels including phone, email, chat and web portal.

ITSM TOOLING

Market-leading systems customised to support the way we deliver service, including the ServiceNow toolset with SLA focused services.

QUALITY ASSURANCE

ITIL 4 service management practices incorporating service design, service strategy, service operation, service transition and continual service improvement.

COUNTRIES SUPPORTED

ESP provides services in over 160 countries across the globe, we are a true global services provider.

DIRECT ESP COUNTRIES

ESP has a direct presence in key locations with a local workforce and better visibility and control.

WHO WE WORK WITH

Global IT support tailored to your needs

ESP serves an impressive list of clients including numerous prestigious global brands. Notably, we offer a white-label service to several of the world’s largest IT outsourcers and system integrators, positioning ESP as an industry “best-kept secret”.

ESP customer sectors

Talk to us today to discuss your IT requirements.

We are happy to help you with a solution tailored to your needs.
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