AirportNow

The ultimate airport service management solution

AirportNow is a service management solution built on the ServiceNow platform, designed by ESP specifically for airports, ensuring your airport’s systems stay running smoothly.

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AirportNow® – it’s ServiceNow built for Airports

AirportNow® is a cutting-edge service management solution designed specifically for airports.

Airports represent a traditional wide-area campus, but with the additional complication of areas with restricted access, lengthy travel between terminals and short restoration time for failed equipment. With ESP’s unique, out-of-the-box AirportNow solution, one click connects the incident to the nearest engineer, enabling proactive response, reducing time to repair, and ensuring resolution within expected SLAs in the airport environment.

Powered by ESP’s 30+ years of expertise in the aviation industry, AirportNow revolutionises IT support, streamlines operations, and ensures your airport’s systems stay running smoothly.

VALUE CHAIN SERVICE MANAGEMENT

ESP AirportNow is a complete value chain service management toolset tailored for the demanding needs of airport IT environments. Built on the market leading ServiceNow ITSM platform, ESP AirportNow offers a comprehensive, customised, and competitively priced solution that can be integrated into any existing service desk or technical team.

With AirportNow, you can experience a resilient, fully packaged solution that combines the power of ServiceNow with custom airport self-service and technician applications. AirportNow covers the entire IT value chain, from asset management to incident, problem, and change management, as well as field service.

For regional airports reliant on the availability of someone on call to keep the wheels turning to provide the best service for passengers, ESP’s AirportNow Lite is the perfect, competitively priced, multilingual, automated solution that provides digital dispatch of an engineer at the click of a button, reducing the load on the airport – wherever you are! It even works with equipment that doesn’t have a UI – simply scan a barcode to instantly log your issue and dispatch an engineer.

AIRPORTNOW® – built for airports

Out-of-the-box ITSM solution that revolutionises IT support, streamlines operations, and ensures your airport’s systems stay running smoothly. Developed for airports, AirportNow is a comprehensive, customised, and competitively priced solution that can be integrated into any existing IT help desk or technical team.

AIRPORTNOW® LITE – for regional airports

AirportNow Lite is the perfect, competitively priced, multilingual, automated solution that provides digital dispatch of a field service technician at the click of a button. It even works with equipment that doesn’t have a UI – simply scan a barcode to instantly log your issue and dispatch an IT service engineer.

DELIVERABLES AND OUTCOMES

Innovation meets efficiency

AirportNow delivers a comprehensive array of solutions designed to transform your airport’s IT support. Our service management toolkit offers flexibility, whether you choose the convenience of ESP hosting or opt for customer-owned instances, or even a hybrid model. With ServiceNow ITSM fulfiller licenses available for ESP hosted instances, you’re guaranteed a seamless experience backed by industry-leading technology.

Our omni-channel approach seamlessly integrates the NOW Service Portal, ESP Help app, and NOW Agent app. By aligning with ITIL best practices, AirportNow ensures that Incident, Problem, Change, and Request Management processes are optimised to keep your airport running like clockwork. Our intelligent automated ticket routing system effortlessly directs issues to the right hands – whether it’s your team, a partner, or our dedicated ESP engineers.

INSIGHTS AND ANALYTICS

Power up your AirportNow installation by taking advantage of ESP ada, an optional bolt-on to AirportNow. ESP’s Advanced Data Analytics provides visual heatmaps of the locations of problematic equipment right across the airport, from the terminal right down to the desk location.

Gain valuable insights with ESP ADA

Fueling efficient operations, our asset management functionality empowers you to import and manage essential airport assets with ease. Plus, gain invaluable insights through our in-built report engine and customisable dashboards, arming you with the data you need for informed decision-making. And with our rapid implementation and robust support offerings, you’ll be up and soaring in no time, backed by 24 annual support days. To take your efficiency even further, explore the optional advanced analytics feature, visualising airport hotspots and heatmaps via our ADA analytics app.

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