IT service/help desk careers

Technical support service

Working together globally to deliver excellent customer service.

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Our service desk team works together globally to deliver leveraged technical support service

Our service desk careers will have you working as a primary point of contact for end-users, supporting customers as well as on-site technicians. You will be working as part of a team to help ensure that IT operations are efficiently tracked, managed, and reported in a smooth, efficient, and consistent manner.

These roles will be great for you if you’re passionate about customer service, technical development and enjoy problem solving in an environment where you are encouraged to learn and grow.

ESP IT Help Desk careers

Are you passionate about service excellence?

Come work as part of a team to drive excellent service delivery to all customers.

  • Maintain high standards of IT customer service.
  • Log, monitor, process, review, and chase tickets for timely resolution.
  • Carry out call management in priority order.
  • Ensure that all activities are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP’s global service desks.
  • Use and update online documentation to resolve issues as quickly as possible.

Explore global service/help desk opportunities at ESP

“Due to ESP’s focus on internal growth, I was offered a full-time role as a Projects Coordinator and then swiftly promoted to Service Delivery Manager. Providing high-quality services to our clients requires a highly cohesive team. I love my role where I have the opportunity to learn new skills and improve the customer experience.”

Nishant Jadhav

Service Delivery Manager, ESP Global Services, India

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