ESP exhibiting at FTE APEX Asia Expo 2024

AIRPORTNOW – built for airports

AirportNow is ESP’s out-of-the-box ITSM solution that revolutionises IT support, streamlines operations, and ensures your airport’s systems stay running smoothly. Developed for airports, AirportNow is a comprehensive, customised, and competitively priced solution that can be integrated into any existing IT help desk or technical team.

AirportNowLite is perfect for smaller, regional airports, being a competitively priced, multilingual, automated solution that provides digital dispatch of a field service technician at the click of a button. It even works with equipment that doesn’t have a UI – simply scan a barcode to instantly log your issue and dispatch an IT service engineer.

Learn more here.

ESP INNOVATION MODELS – cost-effective SLA models for airports

ESP Dynamic are flexible IT support solutions built on actual data and proven know-how. Leveraging years of extensive data from our Airport Data Analytics tool and intel, ESP Dynamic models include the following products:

Core Flex – integrates core hour coverage with dedicated onsite resources, flexible visiting services during off-hours, and on-call support, ensuring efficient resource utilisation and cost-effective management throughout all operational periods.

Capacity SLA – adjusts SLAs based on equipment usage patterns, ensuring optimal operational costs and resource allocation.

Smart Resourcing – adjusts resource allocation to match the seasonal peaks and troughs, ensuring efficient and cost-effective management of airport resources.

Adaptive SLA – adjusts SLAs based on time of day and day of the week, ensuring a more efficient allocation of resources and improved cost-effectiveness.