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Brock Solutions

ESP collaborates with Brock Solutions for traveller peace of mind

Man on phone, with luggage

ESP collaborates with Brock Solutions for traveller luggage tracking

ESP has partnered with world-class airport and airline technology providers, Brock Solutions, to offer travellers the ability to track their luggage throughout the airport journey.

Leaders in their respective fields, this international collaboration pairs Brock’s industry-leading SmartBag Baggage Reconciliation System (BRS) with ESP’s professional managed service offerings for LATAM Airlines Group (LATAM). With subsidiaries in Brazil, Colombia, Ecuador, Paraguay, and Peru, LATAM is the largest airline in Latin America.

Aligning the Brock SmartBag BRS with ESP’s support services, this project is geared up to improve overall bag room performance with a reduced amount of mishandled and delayed bags. With airport staff equipped with the latest technology for tracking baggage and dedicated IT support, this partnership alleviates strain on customer and airport resources while improving the traveller experience.