ITO system integrators

Delivering trusted IT support to global SI's

Experience, expertise and our globally recognised IT support as a white label service, makes ESP the ‘world’s best kept secret’.

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GLOBAL REACH, LOCAL SERVICE

Partnering with global IT services and digital solution providers

We work closely with system integrators to maximise the benefits they are looking for when delivering expertise to their own customers.

With our comprehensive industry expertise and a global network of delivery centres, we provide service desk, field services, and direct workforce augmentation in over 160 countries, spanning across a variety of sectors such as pharmaceutical, retail, travel and manufacturing.

Providing a broad range of skill sets from desktop to networking engineers, we provide the solutions that are required, when they are required.

Why ESP is your preferred partner

We have a direct presence in 26 countries, a centralised HQ supported by global regional operations centres and a round the clock multilingual IT Help Desk, to provide a consistent and reliable delivery of service, wherever you or your customers are. We offer a bespoke white label service to the world’s largest IT outsourcers and system integrators, positioning ESP as an industry “best-kept secret”.

ITSM tooling integration

Based on industry-leading technology, which includes the ServiceNow toolset, we offer a single global platform that integrates with a wide range of ITSM tools to ensure true partnership and value addition.

Global presence

We provide L1 – L3 global field service levels across on-site, dispatch and service desk. Service levels to suit all customer types through our globally connected workforce.

Experience

Over 30 years experience in onboarding, TUPE / ARD, local employment law and employee engagement. We are experts in global transition projects.

In-region service

In each region, we provide the same service charter underpinning the delivery of services.

Industry expertise

We provide industry specific solutions to a wide range of sectors, including travel, charity, retail, pharmaceuticals and manufacturing.

Proactive service management

Our global service teams are responsible for ensuring that our customers are represented and are positively involved in service improvement initiatives and trials.

“We are privileged to be working and adding value with some of the largest and fastest-moving Service Integrators and Outsourcers in the world. Working through various complexities on a global solution from inception to successful implementation, and delivering services on a journey of collaboration, innovation, and optimisation is personally an enriching experience.”

Guch Bhamra

Chief Sales Officer, ESP Global Services

Talk to us today to discuss your IT requirements.

We are happy to help you with a solution tailored to your needs.
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