Wipro

ESP helps Wipro improve end-user experience for manufacturer
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Providing support in partnership with Wipro

Our client, Wipro, provides the global ingredients manufacturer with IT services across its 86 global locations in North America, Latin America (LATAM), Asia Pacific (APAC), and Europe, the Middle East and Africa (EMEA). Wipro turned to ESP to offer end-user computing support to their customer, with the aim of creating a reliable, standardised and globally scalable workforce solution that would meet the company’s business needs.

THEIR CHALLENGES

IT outsourcing

Before Wipro and ESP were on board, they used to manage their IT services in-house. Their IT staff were highly skilled and experienced, but they found that in-house management was a costly option. It wanted to reduce costs and, at the same time, improve the end-user experience.

It decided to outsource its IT to Wipro, who then asked ESP to provide end-user computing support. It was essential that we had to work closely with the incumbent staff to ensure their knowledge was successfully transferred and the effect on the end-user kept to a minimum.

Wipro

esp’s bespoke it solution

Flexibility and scale across a number of global locations

Working in coordination with Wipro, we provided integrated on-site support services that were flexible, tailored to their customer’s business needs and scalable across their global locations. We also delivered field services that enabled us to provide Installation, Move, Add, Change and Disposal (IMACD) services, and resolve incidents, problems, changes and queries at the end-user’s location.

ANOTHER GREAT OUTCOME

Local level service provided to all global locations

As a result of our bespoke services, we have received positive feedback from both companies, and are looking to further expand our business in the US with Wipro.

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