A successful Passenger Terminal Expo 2026
ESP Global Services has returned from a highly successful Passenger Terminal Expo 2026, held at ExCeL London, where our team spent three days engaging with customers, partners, and industry peers from across the global aviation community.
Valuable conversations across the aviation industry
Throughout the event, the ESP team had insightful discussions centred on the evolving challenges of supporting passenger processing systems, from check-in and self-service to bag drop and boarding – within increasingly complex airport environments.
A consistent theme across these conversations was the need for greater operational visibility, faster response times, and more efficient use of resources to minimise disruption and maintain service continuity.
Driving efficiency with AirportNow®
These discussions reinforced ESP’s strategic focus on helping airports and airlines reduce operational costs while improving service performance.
At the centre of this approach is AirportNow, ESP’s aviation-focused IT service management solution, powered by ServiceNow. Designed specifically for airport environments, AirportNow enables structured workflows, improved incident management, and greater visibility across passenger processing systems.
By aligning IT service management with real-world airport operations, AirportNow helps organisations move from reactive support to a more proactive, controlled, and efficient model.
Gaining control in complex, multi-vendor environments
Airports operate within complex ecosystems, involving multiple technology providers and stakeholders. A key focus for ESP is enabling customers to gain full control of their IT support operations, even within these multi-vendor environments.
Through tailored service models and deep aviation expertise, ESP provides a single, coordinated approach to managing passenger processing support, thereby improving accountability, reducing fragmentation, and enhancing overall performance.
Dynamic resourcing for smarter operations
Another key area of interest at PTE was ESP’s Dynamic Resource Model (ESP Dynamic), which enables engineering resources to be aligned with operational demand.
By adjusting support coverage based on service level agreements (SLAs), peak travel periods, and time-of-day variations, ESP helps airports and airlines optimise resource utilisation while maintaining high service standards. This approach delivers both cost efficiencies and operational resilience, particularly in high-traffic environments.
Continuing the conversation
Passenger Terminal Expo 2026 once again highlighted the importance of collaboration, innovation, and practical solutions in shaping the future of aviation IT.
ESP Global Services would like to thank everyone who visited our stand and shared their perspectives. We look forward to continuing these conversations and supporting the industry with tailored, efficient IT support for passenger processing environments worldwide. We look forward to connecting, and hope to see you at PTE 2027 in Amsterdam!
